1. Return Policy

1.1 Authorized Brand Parts (Listed on Our Website)

Alkurdi Auto Parts is an authorized dealer or reseller for all brands listed on our website. For parts purchased from these brands, we will act as your point of contact and facilitate return requests with the manufacturer on your behalf. All returns remain subject to the manufacturer’s approval and their applicable return terms.

1.2 Special & Custom Orders (Not Listed on Our Website)

For parts ordered at the customer’s request that are not listed on our website, Alkurdi Auto Parts offers no independent return or exchange guarantee. Any return of a special or custom order must be requested through us, and all associated fees — including but not limited to return shipping, restocking fees, and any handling charges imposed by the manufacturer or distributor will be passed on in full to the customer. Approval is not guaranteed and is at the sole discretion of the manufacturer or distributor.

1.3 General Eligibility Requirements

Regardless of part type, the following conditions must be met for a return to be considered:

• The part must be in its original, uninstalled condition.
• All original packaging, hardware, brackets, and documentation must be included and intact.
• The part must not show any signs of installation, modification, or customer-caused damage.
• A valid proof of purchase (receipt or order confirmation) must be provided.
• The part number must match the original order.

Meeting these conditions does not guarantee approval. The final decision rests with the manufacturer or distributor.

1.4 Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Electrical components (sensors, control modules, switches, relays, ignition parts, and similar).
• Gaskets, seals, and other single-use components that have been opened.
• Fluids, chemicals, and lubricants.
• Parts that have been installed, modified, or show any signs of use.
• Parts purchased at clearance or final sale pricing.

1.5 Shipping Costs

The customer is responsible for all return shipping costs at the time of initiating a return, regardless of part type.

• Authorized brand parts: If the manufacturer approves the return claim, the return shipping cost paid by the customer will be refunded to the original payment method within 5–7 business days of confirmed approval.
• Special & custom orders: Return shipping costs are non-refundable under all circumstances and are fully borne by the customer.

We strongly recommend using a trackable and insured shipping method. Alkurdi Auto Parts is not responsible for items lost or damaged during return transit.

1.6 Restocking Fee

All approved returns are subject to a restocking fee starting at 15% of the original purchase price.

• Authorized brand parts: The restocking fee is determined by the manufacturer at the time of approval and will be communicated to the customer before the return is finalized.
• Special & custom orders: The restocking fee, along with any additional handling or processing fees charged by the manufacturer or distributor, will be passed on in full to the customer.

The restocking fee will be deducted from the refund amount.

1.7 Return Process

To initiate a return request for any part, please follow these steps:

• Contact our customer service team at info@alkurdiautoparts.com or contact us on WhatsApp with your order details and reason for return.
• Our team will submit the return request to the manufacturer or distributor on your behalf and update you on the approval status.
• If approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions.
• Pack the item securely in its original packaging with all included components and write the RMA number clearly on the outside.
• Ship the item using a trackable method and retain your tracking number.

Returns shipped without a valid RMA number will be refused. Alkurdi Auto Parts will not be held responsible for unapproved returns.

1.8 Refund Processing

Once the manufacturer or distributor has received, inspected, and approved the return:

• The refund (minus the applicable restocking fee and any passed-on fees) will be issued to the original payment method within 5–7 business days.
• For authorized brand parts, the return shipping cost will be refunded separately upon manufacturer approval.
• For special and custom orders, shipping and all other fees are non-refundable regardless of outcome.
• If the returned item does not meet the manufacturer’s acceptance criteria, no refund will be issued and the item may be returned to the customer at their expense.

2. Warranty Policy

2.1 Authorized Brand Parts — Manufacturer Warranty

As an authorized dealer and reseller for the brands listed on our website, Alkurdi Auto Parts can facilitate warranty claims with the manufacturer on the customer’s behalf. Any warranty coverage is provided solely by the manufacturer and is governed by their warranty terms and conditions. Alkurdi Auto Parts makes no independent warranty representations and has no authority to override a manufacturer’s warranty decision.

The existence, duration, and terms of any manufacturer warranty will be communicated to the customer at the time of purchase where available. Warranty processing times vary by manufacturer and are outside the control of Alkurdi Auto Parts.

2.2 Special & Custom Orders — No Warranty

Alkurdi Auto Parts offers no warranty of any kind on special or custom orders (parts not listed on our website). These parts are ordered exclusively at the customer’s request. Any potential warranty claim would need to be pursued directly by the customer with the manufacturer. Alkurdi Auto Parts assumes no responsibility for the performance, fitness, or durability of special order parts.

2.3 How to Submit a Warranty Claim (Authorized Brands)

To submit a warranty claim for a part purchased from one of our authorized brands:

• Contact our customer service team at info@alkurdiautoparts.com or WhatsApp with your order number, part number, and a detailed description of the issue.
• Provide photos or supporting documentation as requested. Our team will forward the claim to the manufacturer for review.
• The manufacturer will determine whether the claim qualifies under their warranty policy. Their decision is final.
• If approved, the manufacturer may offer a replacement, credit, or refund in accordance with their terms.
• The customer is responsible for return shipping costs unless the manufacturer specifies otherwise upon approval.

2.4 Limitation of Liability

To the fullest extent permitted by applicable law, Alkurdi Auto Parts shall not be liable for any incidental, consequential, special, or indirect damages arising from the use or inability to use a purchased part, including but not limited to lost profits, vehicle downtime, or labor costs. Our total liability shall not exceed the original purchase price of the part in question.

3. Exchanges

Exchanges are subject to the same manufacturer authorization process and eligibility requirements as returns. A restocking fee starting at 15% applies to all exchanges. For special and custom orders, all fees including shipping and restocking are fully borne by the customer and are non-refundable. Please contact our customer service team to initiate an exchange request.

• 4. Damaged or Incorrect Parts on Arrival

• If you receive a part that is visibly damaged in transit or does not match your order, please notify us within 3 business days of delivery with photos of the packaging and part. We will work with the manufacturer or shipping carrier to resolve the issue. Claims submitted after 3 business days may not be eligible for resolution.

  Please retain all original packaging materials, as they are required for freight damage claims.